Refund Policy

Thank you for choosing DAVA. We take pride in our role as your global partner and strive to deliver exceptional value in every transaction. However, we understand that there may be circumstances where you need to request a refund. This comprehensive Refund Policy details the conditions, processes, and timelines for refund requests.

1. General Conditions for Refund

All requests for refunds must be made within 7 days of the original purchase or service commencement date. To be eligible for a refund, the following general conditions must apply:

• The product or service purchased must be demonstrably defective, severely delayed beyond agreed-upon timelines, or significantly different from the description provided by DAVA.
• For tangible goods, the item must be unused, in the same condition that you received it, and in its original packaging.
• A valid proof of purchase (invoice, order number, or receipt) must be presented.

2. Non-Refundable Items and Services

Please note that certain items and services are strictly exempt from refunds. These include, but are not limited to:

• Consulting services or customized global strategy plans where the intellectual property has already been delivered.
• Downloadable software products or digital assets once accessed.
• Perishable goods, hazardous materials, or flammable liquids or gases (if applicable to your order).
• Services that have been completed in full with the client's prior sign-off.

3. The Refund Process

To initiate a refund, please follow these steps:

1. Send an email to contact@davaoglobal.com with the subject line "Refund Request - Order #[Your Order Number]".
2. Include a detailed explanation of why you are requesting a refund, attaching any relevant evidence (photos of damaged goods, correspondence logs, etc.).
3. Our financial team will review your request within [Insert Number] business days.
4. We will notify you of the approval or rejection of your refund.

4. Approved Refunds and Processing Time

If your refund is approved, it will be processed immediately by our billing department. A credit will automatically be applied to your credit card or original method of payment. Please allow [Insert Number, e.g., 7-14] business days for the funds to appear in your account, depending on your bank or credit card issuer's processing times.

5. Late or Missing Refunds

If you haven’t received a refund yet after the allotted time, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at contact@davaoglobal.com.

6. Contact Information

All refund-related correspondence should be directed to our headquarters: